Customer Service
Property Management Services <-back
- Customer Service
- Field calls and inquires from Association members
- Communicate with residents to understand their issues and find appropriate solutions
- Issue work orders and monitor contractor performance to ensure that work has been completed in a timely manner and to the satisfaction of the Association
- Timely response to resident concerns and questions
- Dispatching appropriate service vendors, when required
- Follow up call to residents with status updates
- Regular property inspections to ensure compliance with documents and from vendors
- Issue letters to resolve infractions of covenants
- Periodic reports to Board as requested
- Resident relations, including service request management and complaint service management
- Provide support of a community web site as requested
